AI has moved from a technology question to a leadership one.In this episode of CEO: Behind the Scenes, Tiago Paiva, Founder and CEO of Talkdesk, discusses what it takes to reshape a company around customer experience automation while still running it at scale.Paiva explains why AI has shifted from curiosity to urgency and how Talkdesk rebuilt around speed and simplicity.A grounded conversation on conviction, leadership and the discipline required to keep moving when there is no plan B.

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