Tackling RCM challenges in a new role: Building culture and process at Sutter Health

When technology and leadership converge, wonderful things may happen. 

In this episode, Motti Edelstein, Vice President of the Chief Revenue Office at Sutter Health, shares his journey in leading revenue cycle transformation across two of the nation's largest healthcare systems. Motti reflects on his transition from Allina Health to Sutter Health, offering insights into managing payer-provider relationships, navigating complex regulatory landscapes, and leveraging technology to drive efficiency and improve patient experiences.

Learn more about Healthcare IT Leaders.

In this episode, you’ll learn:

• How Sutter Health is rethinking payer-provider dynamics to streamline processes and reduce operational waste.
• The importance of aligning patient-centered workflows with financial goals to minimize healthcare debt and enhance patient experiences.
• Why automation and digital transformation are critical to navigating the complexities of modern healthcare revenue cycles.

Jump into the conversation: 

(00:00) Introducing Motti Edelstein

(01:43) Transitioning from Allina Health to Sutter Health

(02:35) Comparing regulatory challenges in Minnesota and California

(07:04) Rethinking payer-provider relationships with monthly touchpoints

(13:41) Putting patients at the center of revenue cycle workflows

(17:46) Embracing technology for digital transformation in healthcare

(29:33) Leadership lessons from “Coffee with Motti”