In this conversation, Robert Welsh shares his experiences in the makeup industry, emphasising the importance of self-expression and inclusivity. Robert reflects on his time at MAC, where he felt empowered by the diverse and creative environment. The discussion also covers the challenges of navigating the beauty industry, the significance of retail experience in personal growth, and the evolving landscape of customer service and beauty trends. Key highlights include the impact of social media on consumer behaviour and the pressures faced by makeup brands in a fast-paced market.
00:00 Embracing Uniqueness and Self-Expression
04:59 The Power of Retail Theatre
10:10 Navigating the Makeup Industry
15:09 The Impact of Retail Experience on Personal Growth
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