Veterinary Health Practice Podcast By Veterinary Medical Association Executives


 This episode, please join us for a deep discussion on navigating cost conversations with clients in veterinary medicine, emphasizing confidence, transparency, and team collaboration. Dr. Lou Olson, Holly Daugherty, and Heather Prendergast share practical strategies to improve client trust and team communication around costs. Part 2 of 4.



Key Topics

  • Impact of veterinarian behaviors on client trust
  • Strategies for transparent cost communication
  • Building team confidence in discussing costs
  • Tools and resources for cost transparency
  • The importance of nonverbal communication in client interactions

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