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David J. Moore: Dot-Com Crash, AI's Coming Reckoning, and Leading Through Loss

Dela

David J. Moore co-founded 24/7 Media, took it public with $2.5M in revenue, watched it soar to a $1.8 billion valuation — and then rode it all the way down to nine cents a share and a "going concern" opinion before clawing it back and selling to WPP. In this episode of The Authority Company Podcast, David sits down with host Joe Pardavila to unpack the eerie and not-so-eerie parallels between the dot-com bust and today's AI boom, why he believes AI could be more dangerous than a nuclear bomb, and what he'd do differently if he could relive the crash. He also opens up about compartmentalizing grief while running a company as his wife battled cancer, and the foundation and marathon tradition he keeps up in her memory.David's new book, The 24/7 CEO: The Battle for Survival That Helped Build Digital Advertising, tells the full inside story.

What You'll Learn

  • How 24/7 Media grew from 40 employees to 1,200 people in 29 countries — then crashed to 200 employees and a $15M market cap
  • The real mechanical difference between the dot-com bust and today's AI bubble (hint: it's about who can afford to fail)
  • Why David believes unchecked AI could be more dangerous than nuclear weapons
  • The one strategic decision he'd reverse if he could redo the crash years
  • How Wall Street's "growth over profit" mindset echoes the Netflix/streaming correction — and why AI may be next
  • Which jobs he thinks are more AI-resistant, and where he pushes back on his own optimism
  • How he led all-hands meetings and kept morale up during two years of decline
  • How he compartmentalized his wife's cancer diagnosis while running a public company through crisis
  • The foundation and marathon tradition he's kept alive for 16 years in her honor

Chapters
00:00 – Introduction: 24/7 Media and The 24/7 CEO
01:00 – Setting the scene: 26 years since the dot-com boom
01:18 – Founding 24/7 Media and the explosive early growth
02:29 – IPO days, stock mania, and 1,200 employees across 29 countries
03:38 – The crash: from $69/share to nine cents
04:51 – Big difference from today: Big Tech can't go out of business
06:48 – "AI is more dangerous than the nuclear bomb"
08:47 – Looking back: what he'd change about the decline
10:37 – Scaling back acquisitions vs. chasing market share
11:03 – The Netflix correction and Wall Street's growth-to-profit pivot
12:06 – What actually caused the dot-com bust (the IPO window closing)
14:00 – Data centers, capital spending, and consumer backlash
15:33 – Rich vs. poor: will the market reject AI overinvestment?
16:00 – The horse-shoer analogy: progress always has winners and losers
17:07 – Which jobs AI can't easily replace (plumbers, masseuses, doctors)
18:38 – Pushback: what happens to white-collar, middle-class jobs?
19:14 – The cyclical trap: cutting jobs while needing customers
20:20 – Workforce "carnage," trade schools, and the road to 2030
21:03 – Leading through crisis: all-hands meetings and rallying speeches
22:33 – Optimism as a choice (and a skill you can build)
23:39 – Triathlons as therapy: running through business problems
24:51 – His wife's cancer diagnosis while running the company
26:20 – The WPP sale, Martin Sorrell's support, and stepping back as CEO
28:33 – Returning as CEO after losing his wife
29:04 – Starting the foundation in her memory
30:06 – Running a marathon every year to fundraise
32:21 – How to support the foundation
33:18 – Closing and book plug

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