In this episode of The Tech Leaders Playbook, Avetis Antaplyan sits down with Charisma Glassman, Vice President and Partner at Genpact, to explore why companies struggle to prove AI ROI and what successful AI transformation actually requires. Drawing on her experience leading global technology initiatives, Charisma explains how businesses can move beyond isolated AI pilots, connect enterprise workflows, and measure outcomes that matter. They discuss agentic AI, AI governance, workforce transformation, and why empowering employees may create more sustainable value than eliminating positions. This conversation offers practical insights for CEOs, CIOs, technology executives, and business leaders navigating AI adoption and organizational change.
What You'll Learn
• Why many companies struggle to demonstrate measurable AI ROI despite reporting significant productivity improvements.
• How agentic AI, workflow orchestration, and outcome-based strategies create enterprise-wide business value.
• What executives overlook when calculating AI costs, managing governance risks, and scaling successful pilots.
• When AI automation strengthens employee productivity and when workforce reductions can undermine long-term value.
• The leadership skills, continuous learning strategies, and organizational changes needed to succeed in an AI-driven workplace.
Chapters
00:00 Introduction: Measuring AI ROI
01:18 Where AI Creates Business Value
05:22 The Truth Behind AI Productivity Claims
10:21 Hidden Costs and Enterprise AI Governance
11:27 Why Successful AI Pilots Fail to Scale
16:24 Agentic AI and Workflow Orchestration
19:49 AI, Automation, and Workforce Transformation
26:35 Human Judgment and Institutional Knowledge
32:55 Leading AI Transformation Through Change Management
40:13 Future-Proofing Careers and Executive Leadership
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https://www.linkedin.com/in/charismaglassman
Website:
https://charismaglassman.com/
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AI ROI, artificial intelligence, enterprise AI transformation, AI business value, Charisma Glassman, AI productivity, agentic AI, AI automation, measuring AI ROI, enterprise AI adoption, AI governance, digital transformation, AI return on investment, agentic operations, AI workflow orchestration, workforce transformation, future of work, AI leadership, enterprise automation, AI implementation strategy, business process optimization, employee productivity, AI change management, outcome-based pricing, executive leadership, CEO AI strategy, CIO AI strategy, Genpact, Avetis, Tech Leaders Playbook
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