Building a Culture of Collaboration in Lending

Marcia Fisher, Director of Mortgage Operations at UVA Community Credit Union, details her transition from sales to operations and how she leveraged that experience to build a high-performing construction lending team. She digs into the operational realities of the product, explaining why construction lending is "90% process and 10% gut," and offers critical advice on builder vetting, reviewing contracts, and utilizing contingency reserves to mitigate risk. Gain actionable insights on launching or scaling a construction loan program, emphasizing the necessity of strong processes and intimate borrower-builder management throughout the 12-month lifecycle.