Most companies think they're listening to their customers—but dashboards and NPS scores only tell part of the story. Sameer Narkar built a platform that turns omnichannel, multilingual customer signals into strategic intelligence that belongs in the boardroom, not just the support queue.
In this episode:
• Why dashboards alone fail leaders—and what CX intelligence delivers instead
• How Konnect Insights handles multilingual sentiment across 35+ countries with 90–100% accuracy
• The case for proprietary AI over off-the-shelf LLMs in regulated industries like banking and telecom
• Why silence from a customer is a signal—and how AI catches what human teams miss
Sameer Narkar is the Founder and CEO of Konnect Insights, a bootstrapped SaaS platform he built over 12 years without a single dollar of external funding. Starting as a software developer with a background in finance, he identified a gap between the volume of customer data brands collect and the strategic value they extract from it. Today, Konnect Insights serves 500+ brands across 27 industries in 35+ countries, processing signals from 30+ channels in real time.
Connect with Sameer Narkar:
LinkedIn: https://www.linkedin.com/in/sameernarkar
Website: https://konnectinsights.com
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Credits
Host: Robin Ayoub, Founder, Localization Fireside Chat
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