Welcome to a new episode of CX Leadership Talks! The podcast for CX leaders who want to spice up their leadership.
In this inspiring episode, your host Nienke Bloem dives into an incredibly valuable conversation with global keynote speaker, educator, and "burger lady" Sally Foley-Lewis. Together, they explore the true power - and challenges - of leading from the middle.
Discover why the best is in the middle, how to influence without formal authority, and how to proceed until apprehended.
Get ready for practical tips, fresh insights, and a healthy dose of CX leadership inspiration!
Timestamped overview:
00:00 Introducing Sally Foley-Lewis
06:15 Food as a universal concept
09:46 Discussing AI impact on organizations
14:16 Empowering middle managers
18:01 Importance of creating CX strategy
19:45 Navigating stakeholder management and authority
23:09 Importance of clear communication
26:15 Leading from the middle
30:15 Thinking strategically as a leader
32:32 Building strong internal networks
37:26 Importance of receiving feedback
40:20 Building professional networks
44:52 Connecting and collaborating with others
45:35 Show closing and contact info
Extra information:
Connect with Sally on LinkedIn or visit her website.
Sally's book recommendations:
- Managing oneself by Peter F. Drucker
Here you can find the survey Sally invites you to fill in.
About Nienke:
Nienke Bloem is a global Customer Experience (CX) thought leader, keynote speaker, and educator.
She helps CX leaders move from doing customer experience to leading it by building strong CX strategies, crafting compelling CX Stories, and driving measurable business impact. Spicing up CX Leadership
Nienke is a Certified Customer Experience Professional (CCXP), Certified Speaking Professional (CSP), and a Recognized Training Provider of the Customer Experience Professionals Association (CXPA).
With over 20 years of corporate experience, she combines business strategy, leadership, and customer experience to help organizations turn CX into real results.
Subscribe to her weekly CX Greetz to stay tuned or visit her website for more information!
Her mission is simple: Make Customer Experience Work. And yes, she always wears her signature blue dress 😊
