In this episode of the Whole Systems Hospitality Podcast, host Kathy Sue McGuire sits down with Paul Marquez, Global Head of Specifications and Sustainability at Excel Dryer, to explore how restroom design connects to sustainability, public health, operational efficiency, guest experience, and whole systems thinking.
From reducing paper waste to improving hand hygiene and lowering operational costs, this conversation highlights how overlooked guest touchpoints can become opportunities for more sustainable hospitality operations.
CHAPTER BREAKDOWN
00:00:32 — Day in the Life of a Paper Towel
The environmental journey of a paper towel—from forest to landfill in less than 24 hours.
00:04:22 — Better Alternatives to Paper Towels
Kathy introduces the environmental impact of paper towels and welcomes Paul Marquez.
00:05:06 — Sustainability & Community Impact
How Excel Dryer supports sustainability education and partnerships.
00:06:00 — LEED, WELL & Green Globe
A look at Excel Dryer’s certifications and sustainability commitments.
00:06:41 — Transparency & EPDs
Why life cycle assessments and third-party standards matter.
00:09:11 — Solar & Recycled Materials
Paul discusses solar panels and recycled materials.
00:10:25 — Understanding WELL Certification
Key considerations for building owners pursuing WELL certification.
00:11:21 — XLERATOR & Performance Standards
How standardized testing supports transparent product claims.
00:12:45 — Indoor Air Quality & HEPA Filtration
A discussion on restroom air quality and filtration systems.
00:14:48 — Clean Hands Save Lives
Why proper hand drying matters in public health.
00:15:36 — The Hybrid Restroom Approach
Balancing reduced paper towel use with accessibility and guest preferences.
00:17:40 — Cost Savings & ROI
How reducing paper towel use lowers operating costs.
00:19:09 — Hidden Costs of Paper Towels
Plumbing issues, clogged toilets, and restroom downtime.
00:20:26 — Addressing Noise Concerns
How adjustable sound controls improve guest comfort.
00:22:39 — ADA Compliance & Design Flexibility
Accessibility and high-traffic restroom considerations.
00:23:45 — Community Art Partnerships
How Excel Dryer partners with Artists for Humanity.
00:25:42 — Life Cycle Assessment Data
Why measurable environmental impact matters.
00:28:20 — Sustainability Awards & Recognition
How third-party recognition validates environmental commitments.
00:29:39 — The Future of Commercial Hand Drying
Integrated sink-mounted dryers and evolving restroom design.
00:33:43 — Whole Systems Thinking in Practice
Kathy reflects on Excel Dryer’s sustainability approach.
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🔗 Resources
• Excel Dryer — https://www.exceldryer.com/
• Whole Systems Hospitality — https://www.wholesystemshospitality.com/
• Podcast — https://www.wholesystemshospitality.com/wshpodcast
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👤 About the Guest
Paul Marquez is the Global Head of Specifications and Sustainability at Excel Dryer, working with architects, designers, and hospitality professionals on sustainable restroom solutions focused on transparency, performance, and indoor air quality.
