What did your last experience as a customer teach you about the CX in your own business?

If you’re not sure, that’s okay! This is right where you need to be, my friend. 

In this episode, I introduce you to our new mini-series, where I’ll be exploring real-life experiences I’ve had with other businesses and the CX takeaways I have gained from each of them.

By the time you finish listening, you’ll learn:

  • Why and how you should observe your experiences as a customer 

  • The reason customer experience is key, regardless of the type of business

  • The importance of learning from both online and brick-and-mortar businesses

  • How your everyday experiences can improve the CX in your business 

Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.   

To snag our freebie, Audit & Amplify Worksheet, click here. 

It’s a great starting point for objectively reviewing your business’ various offer journeys and customer experience.


And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program!

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Podden och tillhörande omslagsbild på den här sidan tillhör Katrina Scarlett. Innehållet i podden är skapat av Katrina Scarlett och inte av, eller tillsammans med, Poddtoppen.