Managers Handling Inappropriate Customer Behavior .... Kelsey Behringer speaks with Betsy Hagan about situations where customers are inappropriate with team members.
In a world where the phrase "the customer is always right" often rules, managers can be caught in the difficult situation when a customer or client is acting inappropriately with one of their team members. Hopefully those listening to this podcast will not face this kind of moment. But if you do, our guest Kelsey Behringer offers some sound advise on how to navigate this kind of situation.
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