Most brands focus on what they send. Orita focuses on when — and the results speak for themselves.
Daniel Brady, co-founder and co-CEO of Orita, joins me to break down how their ML platform models customer behavior to predict the exact moment someone is ready to buy. From win-back flows delivering 5-10X performance to a BFCM Scenario Planner built for Black Friday prep — this one is packed.
Topics covered:
– Why “last 90 days active” segmentation is leaving money on the table
– Causal modeling vs. propensity scoring — what actually works
– Win-back flows that improved 5-10X with zero content changes
– BFCM email strategy and how to use Orita’s Scenario Planner
– The $7M raise and what’s next for cross-channel retention
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