Uncovering Hidden Knowledge in Process Documentation

In this episode, Todd Boutte and Emma Demmerle discuss how process documentation impacts operations. Many companies have processes that exist in someone’s head, but they aren’t documented, and no one really knows what goes into employees’ day-to-day activities. Todd and Emma share practical advice for documenting processes and the broader value of documentation to improve visibility and decision making. They also share their experience working with companies who have uncovered inefficiency and risk and have seen significant, tangible improvements from process documentation.