Creating a culture of trust and collaboration and empowering frontline staff in the pressurised environment of Adult Social Care could be a challenge but it’s possible when leaders are given a clear blueprint, and the skills needed.
Helen Taylor, Head of Services in Adult Social Care at Hounslow Council took on that challenge when she joined our Level Seven Senior Leader Apprenticeship programme and joins us today to share her transformational journey of embedding coaching practices within her teams, successfully creating a positive workplace environment that values individual strengths and encourages open communication and innovation.
She discusses the small, yet impactful changes she made, encouraging autonomy and decision-making among team members, creating psychological safety and utilising liberating structures for effective team collaboration.
Helen’s tips for a happy workplace:
Creating a culture of freedom, responsibility and trust
Give staff respect and opportunity and not punishing mistakes
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