Artificial intelligence is transforming the workplace, but successful organizations know that technology alone isn't enough. Recorded live at World Workplace Europe, Dr. Matt Tucker sits down with Jessica Schmidt, Future of Work Strategy Lead at EY, to discuss how leaders can prepare their workforce for the future of work. Together, they explore evolving talent expectations, AI leadership, workplace strategy and why organizations must balance technology, physical workplaces and human behavior to create lasting business value. They also discuss the skills leaders need, why only a small percentage of organizations are realizing measurable returns from AI investments and what facility managers can do to prepare for the future.
Timestamps:
0:00 - Why only 28% of companies see business value from AI
1:18 - Introduction to Jessica Schmidt and the future of work
3:35 - The biggest forces reshaping today's workplace
5:42 - Why generational stereotypes miss the bigger picture
6:28 - Changing talent expectations and workplace sustainability
8:18 - Bricks, bytes and behaviors explained
10:06 - Why people matter more than technology
12:34 - Leading AI transformation in facility management
14:15 - World Workplace 2026
15:00 - What an AI-enabled organization really looks like
16:10 - The leadership framework: Tool set, skill set and mindset
17:12 - Building AI skills across your workforce
18:03 - Why mindset is the biggest leadership challenge
19:20 - Helping employees embrace AI instead of fearing it
20:18 - Why most AI investments fail to deliver value
21:10 - From AI assistants to AI agents
22:22 - Preparing the next generation of FM professionals
23:48 - The Great Resignation and evolving employee expectations
25:00 - Why learning is becoming a competitive advantage
26:15 - How organizations can attract and retain top talent
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