Tech Powered Luxury
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Live from Cannes Lions: Federica Labanca and Vicky Owens on How Luxury Lost 60 Million Customers 🎙️

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  • Luxury has not only lost customers. It may have lost relationships.

  • The industry’s problem is emotional, not only commercial. Consumers have not necessarily lost spending power, but they are becoming more cautious about where they invest emotionally.

  • Creators are now part of the marketing engine. They are no longer a nice-to-have or an afterthought. They are shaping taste, trust, community and purchase decisions.

  • Luxury needs to become more culturally agile. The brands that move too slowly, over-polish everything or refuse to adapt to platform behaviour risk becoming irrelevant.

  • Personal brands are becoming business infrastructure. For founders, designers and emerging luxury brands, the fastest way to build trust may be through the person behind the product.

  • Real-life connection is back. After years of mass linking and online-only growth, creators and consumers are craving experiences, dinners, community and physical touchpoints.

  • The future belongs to brands that can explain themselves simply. If a brand cannot say what makes it different in one sentence, it will struggle to be remembered.

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