The Business Model Company cofounder Caroline Johnson is 20%'s first return guest and in this episode Caroline, Blair and Leah pick up where they left off in their last conversation on business model innovation among agencies. This time they view it from the client's perspective, exploring why agency innovation is vital for clients and for the future of marketing services itself.

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Podden och tillhörande omslagsbild på den här sidan tillhör Blair Enns and Leah Power. Innehållet i podden är skapat av Blair Enns and Leah Power och inte av, eller tillsammans med, Poddtoppen.