Key Performance Indicators (KPIs) are the numbers that tell you what's happening in your business. You can rescue a failing launch, get ahead of staffing problems, and see what's coming ahead of time.

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https://AnyOldTask.ca/Scale

  • 00:00 Introduction
  • 00:12 The short answer
  • 00:30 Cashflow
  • 00:52 Revenue & Profit Margin
  • 01:59 Your Main Number
  • 02:55 Some good examples of "Main Numbers"
  • 03:38 For everything else!
  • 03:50 Profit per lead and conversion rate
  • 04:40 Using KPIs in a specific project for time management
  • 05:55 Finding KPIs elsewhere
  • 06:25 Customer Service KPIs
  • 07:02 Don't look at too much data!
  • 07:28 KPIs for a launch, and troubleshooting a launch
  • 09:10 How many metrics should I be looking at?
  • 09:30 Scale Society

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