Tom Loxley, brand and editorial director of Radio Times, discusses what hundreds of readers’ letters reveal about the BBC at a time of deep budget cuts, job losses and declining trust in news. We talk about Radio Times’ historic ties to the BBC, why its readers still feel like stakeholders in public service broadcasting, how they really view issues like trust, impartiality and the licence fee, and what this all means for the BBC’s future funding, its struggle to keep talent, and its battle to stay relevant to younger audiences in an age dominated by algorithms and social media.

 

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