EP 31. AI Governance: Why Every Business Needs to Take Control Before It's Too Late

In Episode 31 of the H2H Sales Automation Podcast, I, Bart welcomes Sam Easton, project manager at Automate Now, to discuss the crucial topic of AI governance. As businesses increasingly rely on AI, understanding and managing its impact is vital. We explore why AI governance matters for commercial teams, the potential pitfalls of relying solely on platform controls, and the risks of shadow AI. Sam shares insights into a practical governance framework designed for marketing, sales, and operations professionals. We also delve into real-world case studies, such as the Air Canada tribunal ruling, to highlight the importance of AI oversight. Join us as we navigate the complexities of AI governance and offer actionable steps to ensure compliance and safeguard your business's reputation.