Governments are adopting AI to make public services more efficient. But when it comes to maintaining citizens' trust, progress isn’t linear. One outage, one confusing workflow, one moment of failure can outweigh dozens of improvements.

This episode explores why the success of modernizing government services depends less on capability and more on reliability, usability and human judgment.  

Featured experts 

Doug Gartner, Principal Solutions Architect, Amazon Web Services

Anita Mikus, Managing Director, US State and Local Government, Kyndryl

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