Calm isn't a personality trait you either have or don't. It's a learned response, and you build it by having a system before the crisis hits. These are actual steps I'm taking right now at Creek Road Pottery to build something more resilient.

In this episode, Alford Wayman walks through the Plan-Do-Check-Act cycle as a studio practice, not a management seminar concept. PDCA came out of industrial quality control, places where the same failure costs thousands of dollars, wasted time, wasted raw materials, and effort loss.

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