We talk to an all-around design leader, Marilia Moita. She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. This episode was recorded when Marilia was still working with TalkDesk, and since then, she has moved to MalwareBytes as the Director of Research and Insights.
The listeners can learn about:
Customer experience and how we can enforce a customer centric culture within an organisation.
Design Aloud is a podcast hosted by UXStudio, a design agency based in Budapest. Through this podcast, our goal is to spotlight UX and other disciplines that emphasise people and their needs in the realm of design.
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