Wynand intro 00:00–02:44

  • Wynand's background
  • Experience in customer services and Inovo's progress over time 

Wynand's perspectives about the contact center operations 04:04–07:40

  • Evolution of the contact center
  • Experiencing unsatisfactory services from call centers
  • How do call center executives handle customer contact?

Integration of modern technologies 04:04–16:45

  • How service-based businesses can embrace modern technologies in their contact center operations?
  • Dealing with customers using technology.
  • Chatbox customer services.

Inovo cloud contact center and businesses gaining most from it 19:06–24:23

  • Orchestrating processes and technologies in a call center
  • Establishing a single source of truth for customers
  • Speech analytics, chatbots, and self-service capabilities

Rss Apple Podcaster
Podden och tillhörande omslagsbild på den här sidan tillhör AgilePoint. Innehållet i podden är skapat av AgilePoint och inte av, eller tillsammans med, Poddtoppen.