A team member keeps missing commitments. There is always a reason, the rest of the team is frustrated, and their manager is running out of patience. What should happen next?


Cathal Quinlan and Annette Sloan work through Katie's question in this Listener Questions episode. They explore what might be getting in the way, from a change in someone's circumstances to workload, skills and unclear priorities, and how to agree what happens next.


They also revisit Neil Mullarkey's conversation about listening and improv, including appreciative inquiry and making meetings more useful.


More from Better at Work: https://betteratwork.net

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