How can hotels use technology, AI, and better Wi-Fi to improve guest experience?
In this episode, David Millili and Steve Carran sit down with Hannah Greenberg, CEO of Eleven, to explore the future of hospitality technology, hotel operations, entrepreneurship, and what it truly takes to deliver exceptional guest service.
Hannah shares her journey from working at a hotel front desk at just 16 years old to acquiring Eleven through entrepreneurship through acquisition. With experience in hotel operations, real estate development, private equity, and hospitality software, she explains why successful hotel technology is about more than just implementing new products. She also discusses the importance of cybersecurity, loyalty enrollment, modernizing legacy hotel systems, and balancing technology investments with other capital expenditures. She shares practical advice for hotel owners and hospitality leaders on evaluating technology solutions, embracing fresh perspectives, and building a culture where people and service come first.
In this episode, you'll discover:
- Why hotel Wi-Fi is essential infrastructure for guest satisfaction, cybersecurity, and hotel operations.
- How AI is transforming hotel bookings, hospitality technology, and guest service expectations.
- Why adding more hotel technology products doesn't automatically solve operational problems.
- The importance of evaluating AI solutions and improving interoperability across hotel brands’ technology stacks.
- What makes hospitality successful through people, empathy, accountability, and exceptional service
This episode is sponsored by Eleven: https://www.elevensoftware.com/
Watch the FULL EPISODE on YouTube: https://youtu.be/fbmbOuLJ7-c
Links:
Hannah on LinkedIn: https://www.linkedin.com/in/hannahgreenberg
Eleven: https://www.elevensoftware.com/
For full show notes head to:https://themodernhotelier.com/episode/340
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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.
