#303: How Hotel Maintenance Impacts the Guest & the Bottom Line | with Chris Zach

In this special HITEC edition of The Modern Hotelier, David Millili and Steve Carran sit down with Chris Zach, Senior Director of Product Marketing at ServiceChannel, to explore how hotels can modernize facilities management, improve guest satisfaction, and reduce operational complexity.

Chris shares how ServiceChannel helps hotel operators manage external vendors from start to finish, streamlining everything from dispatching work orders to invoice approvals, while providing access to a network of more than 70,000 service providers. The conversation dives into the growing challenges facing hotel engineering teams, rising labor costs, and why proactive maintenance is becoming a competitive advantage.

The discussion also covers how AI is transforming facilities management by helping hotel teams prioritize critical work orders, improve response times, and make smarter maintenance decisions without adding more technology complexity. Chris explains how ServiceChannel integrates seamlessly into existing hotel tech stacks while giving operators, owners, and asset managers greater visibility into property health and long-term capital planning.

Key Topics:

•  How ServiceChannel simplifies facilities and vendor management 
•  The biggest maintenance challenges facing hotel operators today 
•  Integrating facilities management into the modern hotel tech stack 
•  Best practices for scaling maintenance across multiple properties

Watch the FULL EPISODE on YouTube: https://youtu.be/XCSttDN1ATY

Links:
Chris on LinkedIn: https://www.linkedin.com/in/chriszach/
ServiceChannel: https://servicechannel.com/

For full show notes head to:https://themodernhotelier.com/episode/303

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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.