Managing Conflicts with The Three R's: Respect, Respond, and Redirect, part 1

In this podcast, Nathan discusses the importance of The Three R's™: Respect, Respond, and Redirect™. Nathan helps us understand and address the underlying emotions driving disruptive behavior to effectively defuse conflicts.Illustrated by an incident during a training session in New York City, Nathan explains how to effectively handle interruptions and conflicts in multiple settings, including work, family, and public interactions. By sharing a story where a participant's disruptive behavior ...