Advocating for Billing Features

Episode 48 Advocating for Billing Features

Connecting two FinOps community call threads on getting SaaS vendors to improve billing data, featuring Mike Rosenberg of Nubank’s two-year push that led a major vendor to ship a requested billing capability in private preview. Helped by persistent, fact-based advocacy, networking with engineers, and renewal leverage. The episode also highlights a FinOpsX 2025 talk by Laurent Kiss and Priyanka Pandey (Delivery Hero) outlining four moves to drive vendor adoption of FOCUS format.

00:00 Welcome Back FinOps Pod

00:27 Mike’s Vendor Win Story

01:47 How He Worked the Process

03:11 Leverage and Business Case

05:04 Two Community Calls Connect

06:12 Delivery Hero Four Moves

07:31 Ask Precisely Not Just Small

08:21 Focus Versions Reality Check

09:29 Scale the Ask as Community

10:32 Before You Ask Check Support

10:51 Wrap Up and Call to Action

• Join the Tech Value Community
• Get Started with FOCUS Data Sets
• How to Work with Your SaaS Providers and Internal Stakeholders for Broad FOCUS™ Adoption
• Mike Rosenberg