In this episode Rachel is joined by Deborah Dalley to discuss Assertiveness. Deborah is the author of Developing Your AssertivenessSkills and has huge experience of helping her clients analyse, understand and adjust their communication style to reach positive outcomes. Rachel and Deborah explore the Assertiveness model, outline the different modes of communication and share a wealth of examples that bring the subject to life. Deborah Dalley
Deborah has been delivering assertive communication workshops for over 25 years for groups in the public, private and voluntary sectors. She also coaches individuals and facilitates team events that specialise in helping people successfully deal with difficult situations.
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