Anoop Nair is the Senior Vice President and Global Head of BFSI Digital Operations at Cognizant. On this episode of The Voices of Risk Management podcast, he offers insights into the challenges and opportunities accompanying emerging AI technologies, strategies for solving core customer challenges with technology, and the danger of replacing rationality and empathy with machine learning in the age of artificial intelligence.
Key Takeaways:
● Anoop's role as Head of BFSI.
● Keeping technology simple.
● Anoop's greatest leadership lesson learned.
● Curiosity and intentional learning.
● Developing empathy in an AI world.
● What are the problems we are trying to solve?
● Insights from Anoop's doctorate in AI.
● Keeping the human-on-the-loop (HOTL).
● Applying rationality to the AI equation.
● Anoop's favorite AI applications.
● An optimistic look to the future of AI.
Mentioned in This Episode:
Anoop Nair
Tweetables:
"Leaders need the energy to turn up, even when things are not going the best for you."
"There are immense possibilities that come with curiosity."
"Not every task is ideal for an AI application."
"Human consciousness is not something that can be replicated by machines."
