For Shen Hwee Chua, Chief Data Officer at the Energy Market Authority in Singapore, the biggest hurdle to implementing a GenAI productivity tool has been human resistance.
As she tells Thomas Erwin, EY Global Government and Infrastructure AI Co-leader, hosting the organization’s GenAI platform on a government-approved cloud was key, as was democratizing access and skills. Codesigning the tool with important stakeholders and continually gathering their feedback gained buy-in. And automating the process of making documents machine-readable saved many hours of manual effort.
In future, Shen Hwee believes AI technologies will not only make governments more efficient but also allow them to collaborate more dynamically – across departments, agencies and borders.
This is the second episode of AI Pioneers, a miniseries featuring speakers from pioneering government organizations identified in EY’s data and AI reports. Listen in for practical lessons from peers who have successfully moved from ambition to impact – scaling AI to transform their organizations and how they serve citizens. 16 mins
