What do we tell people when things go wrong in our organisations? This week, there have been a couple of write-ups of recent high-profile outages at Roblox and Mozilla, which - when paired with the well-documented outage at Facebook that we discussed last season - gives us a fascinating glimpse into other companies' incident processes, on-call rotas and war rooms. Sanj, Gwen and Neil share their surprising love of being knee-deep in an incident, bringing some of their own recent experiences to the podcast.
In our workplace updates, there's lots of hiring, lots of shipping new features, everybody tries to coax Sanj into management, and Neil totally isn't doing any money laundering.
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