When market research firm Kantar handed Copilot licenses to every employee, chaos and creativity erupted. Andy Doyle, Chief People and Agent Officer, joins the WorkLab podcast to share how a wave of maverick experimentation led to 15,000 agents—and the birth of an "agent factory" that's reshaping the enterprise. Hear how frontline innovators, influencer evangelists, and a wild diversity of agent builds forced leaders to rethink control, scale, and what's possible when you let people drive transformation.
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