How are you defining and measuring success when it comes to minimizing psychosocial risks? We found that when people's hopes in new controls waver, their levels of energy and commitment to the changes soon follow. In this episode, Katie takes us behind the scenes of a large regional council to share how they set a clear goal for success when it came to addressing a range of psychosocial challenges in a climate of limited resources and stretched budgets. She shares the practical steps they took to reduce four of their top five psychosocial hazards by 5 to 13 percent.
 
01:02 Katie outlines the tangle the regional council was navigating: a recent merger, repeated floods and fires, and a workforce stretched thin on skills. 

03:00 Katie explains the simple north star the council set: leaders confident and competent in spotting and managing psychosocial hazards, while building safe, caring team cultures. 

04:16 Katie describes the shared "safety check chat," a simple four-question conversation every leader used to talk honestly about what was working and what wasn't. 

05:49 Michelle reflects on why that one small conversation habit, repeated from the CEO down, kept resetting everyone's sense that the change was really moving somewhere. 

12:55 Katie shares the moment a frustrated, yelling team leader finally admitted he didn't know what to do, and how that honesty became his turning point. 

18:53 Katie explains how the council shrunk the change into small, contained pilot projects, each tackling one hazard a team could control on its own. 

20:08 Katie describes the simple recognition app the HR team piloted to help leaders spot hazards and celebrate wins across a large, remote workforce. 

24:52 Katie shares why the council is now training every staff member, not just leaders, to manage their own nervous system as the next stage of the work. 
 

Take our free five-minute change survey to see how you're navigating change right now at thechangelabs.com. 

Want to go deeper? Explore evidence-based tools for navigating change — including our new Change Fatigue Remedy mini-masterclass — at thechangelabs.com. 

 

Rss Apple Podcaster
Podden och tillhörande omslagsbild på den här sidan tillhör Dr. Michelle McQuaid and Dr. Paige Williams. Innehållet i podden är skapat av Dr. Michelle McQuaid and Dr. Paige Williams och inte av, eller tillsammans med, Poddtoppen.