In this interview, recorded live at NiCE World London, CX Today's Rob Wilkinson sits down with Dorothy Copeland, Chief Partner Officer at NiCE, to unpack why businesses struggle to move from isolated AI pilots to meaningful, scalable transformation — and why the right partner ecosystem may now be the biggest factor in making AI work at scale.
Dorothy shares her priorities for partner growth at NiCE, breaks down the newly announced NiCE AI Specialization Program, and explains why the shift from point solutions to connected systems spanning AI, data, workflows, and people is becoming the new standard for enterprise transformation.
00:00 Introduction 00:44 Dorothy's key priorities for partner growth at NiCE 01:59 Building a vibrant AI partner ecosystem 02:43 What is the NiCE AI Specialization Program? 04:13 The shift from point solutions to integrated systems 07:07 Why formalizing AI capability in the partner ecosystem matters now 11:01 Closing thoughts
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