The Power Duo: How AI and Human Support Engineers Are Shaping the Future of Customer Success

Show Notes:

AI + Human Expertise: The Future of Technical Support​

How do you deliver world-class technical support during moments that matter — at scale, with speed, and still keep the human touch?​

In this episode, I sit down with Uwe Wieditz, Vice President and Head of Technical Support for Private Cloud ERP at SAP — and a 30-year SAP veteran — to explore how AI is transforming support without replacing the people behind it.​

We discuss:​

 What AI can (and can’t) do in tech support​

 How roles are evolving — not disappearing​

 Why empathy and intuition still matter​

 What’s next in AI-augmented support​

 Listen now: https://podcast.opensap.info/changemakers/2025/09/22/the-power-duo-how-ai-and-human-support-engineers-are-shaping-the-future-of-customer-success/

Let us know what you think — is your organization ready for AI + human support?​

Find Uwe Wieditz | LinkedIn
Find Oliver Huschke | LinkedIn
Learn more about SAP Services and Support

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