A man in West Africa was tied up and taken at gunpoint over a payroll schedule. Nobody in the story was a bad person.
Head office wanted to save money, so payroll moved from every two weeks to once a month. It made sense on a spreadsheet. Nobody asked the 600 guards how they lived, or knew that most of them were feeding whole villages on a two-week rhythm. Ten days later children were not eating. A bodyguard did the fastest thing he could think of to get someone's attention.
Leanne Terrace was there. She has spent the thirty years since working out why groups of well-meaning people keep doing this to each other, and what stops it.
This one is about companies. It is also about your HOA, your PTA, your church committee, and every group of humans that ever went quiet after somebody overruled them.
Leanne's book, Built to Think, comes out September 17.
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