Deciding to end a client relationship is one of the most difficult choices a lawyer can make. Many attorneys feel obligated to continue working on a matter even when it consumes disproportionate time and emotional energy, often for a client whose behavior or engagement is challenging.
In this episode, I walk through how to fire a client professionally and ethically. I cover practical steps, including organizing work products, ensuring proper timing in litigation and transactional matters, and communicating clearly with the client. I also discuss the emotional and cognitive biases that make it hard to disengage and explain why these tendencies are natural but should be managed strategically.
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