In this episode of TECHtonic, Thomas Lah sits down with Cormac Whelan, CEO of Nitro Software, to unpack what it really takes to compete, and win, when you’re up against industry heavy weights.

As AI reshapes the software landscape, Cormac shares how smaller, more agile companies are using it as a force multiplier, enabling lean teams to innovate faster, deliver smarter products, and “punch above their weight.” But technology alone isn’t the advantage.

The real differentiator? Customer intimacy and value realization.

Cormac dives into how Nitro leverages deep customer insights to uncover massive efficiency gains, like reducing document redaction from hours to seconds, and turning those insights into scalable, AI-powered solutions. The conversation explores why traditional software models are breaking down, how pricing is shifting toward outcomes, and why proving value is now the ultimate competitive edge.

You’ll also hear:

  • Why incumbents still hold power, and where they’re vulnerable
  • How AI is changing product development, pricing, and go-to-market strategies
  • The growing importance of trust, security, and transparency
  • Why the future belongs to companies that deliver outcomes, not just software

If you're navigating today’s rapidly evolving tech landscape, this episode offers a clear message: the winners won’t be the biggest—they’ll be the most agile, customer-focused, and value-driven.

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