How to Make Organizational Change Stick With Tiffany Newhouse

In This Episode

The technology may be new, but successful change still comes down to people understanding where they're going and how they're going to get there.

In this episode, Adi Klevit interviews Tiffany Newhouse, Co-founder of Newhouse Project Consulting, about leading transformational change while keeping people at the center of the process. Tiffany shares how she and her husband left successful corporate careers to start their own business after the birth of their son. What began as two entrepreneurs leveraging their professional networks grew into a consulting organization supporting large-scale transformation and technology initiatives.

Tiffany explains that successful change requires more than choosing the right technology or following a change-management methodology. Organizations need leadership alignment, stakeholder engagement, effective communication, and business readiness. Most importantly, they need to understand how work is currently being done. Tiffany emphasizes that companies shouldn't even begin discussing a major technology implementation without first understanding and documenting the core processes that technology will affect.

Adi and Tiffany also explore why documenting a process is about much more than capturing a sequence of steps. The conversations involved in documenting how work gets done uncover judgment, decision-making, best practices, inefficiencies, and opportunities for improvement. Those conversations also create involvement and buy-in from the people expected to adopt the change. Whether an organization is implementing AI, introducing new technology, or redesigning an existing workflow, understanding the current state and its upstream and downstream impacts creates a stronger foundation for successful transformation.