This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...
In this episode, Gavin is once again joined by Elaine Lee.
Elaine is the Managing Director of ReynoldsBusbyLee.
We hear her talk about how mystery shopping can be beneficial in both quantitative and qualitative scenarios; give some examples where companies have been made to realise customer pain points in the ordering process; and why it's so crucial to know who your customers are in order to cater to them effectively.
This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.
To get in touch with Gavin find him online or on Social Media at:
This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.
To get in touch with Gavin find him online or on social media at:
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