Leading a Team and What it Means to Truly be of Service with Geoffrey Roche

In today’s episode, Massimo is joined by Geoffrey Roche. Geoffrey is currently the Senior Vice President of National Healthcare Practice and Workforce Partnerships at Core Education PBC. He speaks often on healthcare workforce topics at national conferences such as Becker's Annual Conference, HIMMS, and ViVE. In 2022, Roche was also nominated to the Forbes Business Council for his national-level work.

Roche has over nine years of hospital administration experience, including senior leadership roles in various departments at Lehigh Valley Hospital-Pocono. He also held leadership positions at Lebanon Valley College and Harrisburg University of Science and Technology, focusing on strategic partnerships, organizational strategy, and business development. Roche earned his Master of Science degree in Management and Leadership: Public Administration at East Stroudsburg University and his Bachelor of Arts in Political Science at Moravian University. He also holds several certificates, including a Mini-MBA in Healthcare from the University of Arizona’s Eller Executive Education, Innovation in Healthcare Management from Arizona State University, Healthcare Leadership from Duke Corporate Education, and Heroic Leadership from Santa Clara University.

Geoffrey Roche’s Linkedin:  https://www.linkedin.com/in/geoffreymroche

Highlights from today's podcast include:

• What it means to truly be of service to both your team and your customers

• The importance of having empathy when running a business and overseeing a team of people 

• Treating your team members as if they are customers

• How to protect yourself from the potential of being let go in a volatile work landscape

• Why succession planning and mentoring for the future need to be focused on more in leadership.