Connect with Colin: linkedin.com/in/colinjamesnagy/
Connect with Zach: https://www.linkedin.com/in/zacharybusekrus/
Apply to join the Journey Alliance: http://journey.com/alliance/
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The luxury hotel boom of the last decade produced more five-star rooms, more high-end brands, and more capital chasing premium travelers than any period in modern hospitality history.
It also produced a lot of hotels that feel exactly the same.
Colin Nagy has spent nearly a decade covering the business of luxury travel for Skift while leading global brand strategy for Instagram and Threads at Meta. He sits at a rare intersection — deeply inside the world of brand, culture, and consumer behavior, and deeply inside an industry he genuinely loves. That combination makes him one of the most clear-eyed observers working in hospitality today.
In this episode, Colin and I dig into why luxury has optimized itself into sameness — and more importantly, what the brands getting it right are actually doing differently. We get into the role hospitality plays in a world where AI is accelerating isolation and people are hungry for real human connection. We talk members' clubs — the ones worth betting on and the ones burning through capital without a clue. We get into the macro disruption question most operators aren't asking loudly enough. And we talk about what world building actually requires — and why so few brands are willing to do the work.
Colin isn't cynical about any of this. He's demanding. There's a difference. And if you care about where this industry is headed, this conversation will sharpen how you see it.
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Behind the Stays is brought to you by Journey — a first-of-its-kind loyalty program that brings together an alliance of the world’s top independently owned and operated stays and allows travelers to earn points and perks on boutique hotels, vacation rentals, treehouses, ski chalets, glamping experiences and so much more.
Your host is Zach Busekrus, Head of Growth at Journey. If you are a hospitality entrepreneur who has a stay, or a collection of stays with soul, we’d love for you to apply to join our Alliance at journey.com/alliance.
