Increasingly, DEX is about more than measuring performance: it's about changing the way organisations operate. In this episode, Scott Vessey, Technical Services Enablement & Transformation Manager in Nexthink’s Customer Outcomes team, explains how his early career in IT support and years at VMware led him (back) to the DEX space. We explore why VDI solved many problems for IT without necessarily improving life for employees, and why operationalisation remains the hardest part of DEX success. Scott also introduces Nexthink’s Navigator methodology, its five pillars of people, process, technology, value and communication, and how it helps organisations turn DEXOps ambition into practical action.
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