'AI is just an enabler,' not a silver bullet — Saju Sadasivan discusses the five-to-six-year slog of fixing the foundation first: content governance, ownership and untangling competing taxonomies. Rush any of that work and the smartest model will still return garbage.
He funded a five-year project one proof-of-concept at a time — Each phase had to justify its place and show value to unlock the next.
Getting people to share during layoffs means changing the pitch — When jobs feel at risk, people hoard what they know. Saju reframed sharing as a way to offload repetitive work, and built a dashboard showing content creators how often their articles were used and praised. Recognition drove them to contribute more.
No one glorifies the pre-work, the necessary steps that feed into the ultimate success of a project. We jump to the ROI, ask about the productivity gains, want to see the final result. Reworked 2026 IMPACT Technology Leader of the Year, Saju Sadasivan, won his award in large part on what one judge called the "strong foundational work in areas such as search and taxonomies," long before any technology came into the picture.
He formed a cross-functional Knowledge Management Council to make sure the strategy would be supported throughout the business. He also brought in a taxonomist and a knowledge graph expert to ensure people would find the information they needed.
Saju spoke about he and his team's award-winning work, as well as how he sees AI changing knowledge management, what motivates him to do the work he does and why the opportunity to consolidate tech excites him.
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