Trust doesn't always take center stage in conversations about construction and technology, but it's foundational to how projects, teams, and businesses operate. At DevCon in Amsterdam, host Eric Thomas sat down with Autodesk’s Chief Trust Officer Sebastian Goodwin to discuss why trust matters more than ever in the age of AI, how organizations can build and measure it, and what leaders should do when trust is put to the test.
In this episode, we discuss:
What a Chief Trust Officer does and why trust extends beyond cybersecurity, governance, and compliance
Why trust is a key driver of innovation, performance, and stronger customer relationships
The four factors of trust: capability, reliability, transparency, and humanity
How Autodesk's AI transparency cards helped reduce hesitation around AI adoption
Why construction leaders are increasingly focused on data longevity, stewardship, and responsible AI use
How transparency and communication help organizations navigate uncertainty and build confidence in new technologies
What leaders should do when mistakes happen and how trust is often built during challenging moments
Why customer outcomes should remain the north star when making difficult decisions
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