Workforce management leader and visionary Lisa Disselkamp joins us to discuss the importance of adding human parameters to scheduling and why managers should be evaluated based on their scheduling performance.
Lisa has authored three books on workforce management, with her latest release becoming the blueprint for a professional standards certification in the field. Her expertise led to a direct request from the White House to advise the administration’s Economic and Domestic Policy Councils on hourly workforce technology issues.
In this episode, divided into two parts, she shares knowledge worth a lifetime in just under 50 minutes. Enjoy!
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