Have you ever had a negative online review stick with you far longer than it should? Even when you know you provided excellent care, one harsh comment can feel deeply personal and unfair.
In this episode, I'm joined by Dr. Jeffrey Segal, a neurosurgeon, attorney, and founder of Medical Justice. Dr. Segal shares practical, real-world guidance on how physicians can respond to negative reviews, protect their online reputation, and avoid letting a few comments undermine their confidence or career satisfaction.
In this episode we're talking about:
Why negative reviews are inevitable—and how a few can actually strengthen your credibility
What you can and cannot say publicly due to HIPAA
When it makes sense to respond (and when it doesn't)
How to proactively generate authentic positive reviews
Using feedback to improve office systems and team dynamics
Strategies for protecting your mindset and preventing burnout related to online criticism
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